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en:software:tim:faq_login [2018/06/13 11:06] Julian Le |
en:software:tim:faq_login [2019/08/29 04:10] wikiadmin [Does the user have member rights?] |
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+ | ====== A User cannot log in/The theme is missing and the user cannot see his tasks, why?====== | ||
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+ | In this entry the most common reasons and suggested solutions for problems when [[en:software:tim:login_screen|logging into]] TIM are collected:\\ | ||
+ | You can find solutions for problems like e.g.: A user cannot log in at all anymore; A user can log in, but the client looks different than usual and he cannot see his [[en:software:tim:tasks|tasks]]. A user got access to a specific [[en:software:tim:client|client]], but cannot log into it. | ||
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+ | ---- | ||
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+ | ===== Are the right login details used: ===== | ||
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+ | Are the [[:en:software:tim:log_in?s[]=username|login details]] correctly structured? Is the username put in as usual, or is e.g. the [[en:software:tim:clients|client]](separated by a "/") missing before the name? (This only affects logins where a client is needed, some logins on the contrary only work without the client before the username)\\ | ||
+ | Are both spelled correctly? | ||
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+ | {{:software:tim:login_todo_wiki.png?nolink&420x267}} | ||
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+ | ===== Does the user have a unique E-Mail address: ===== | ||
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+ | Is the user's E-Mail address unique or does another user have the same? This can easily bechecked in the [[en:software:dashboard:dashboard_documentation|dashboard]]! Alternitavely thisw can also be checked in the [[:en:software:tim:user_profile|userprofile ]] in the [[en:software:tim:administration_client|Administrationsclient]]. | ||
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+ | ===== Does the login occur in the correct client: ===== | ||
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+ | If the error message "Access not allowed for this user" is display, the user tries to log into a client, to which he does not have access(access depend on the [[en:software:tim:roles|roles]]).This can also be seen in the exmaple below: A user with member role tries to log into the [[en:software:tim:client#differences_between_the_process-manager_client_and_the_process-manager_client_4g|Process Manager Client]]. | ||
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+ | {{:software:tim:role_member.png?nolink&500x428}}{{:software:tim:login_pm_wiki.png?nolink&419x270}}{{:software:tim:access_restricted.png?nolink&423x266}} | ||
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+ | ===== Does the user have member rights? ===== | ||
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+ | Does the affected user have the "member" [[en:software:tim:roles|role]]? | ||
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+ | {{:software:tim:member_role_missing_empty.png?nolink&358x156}} | ||
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+ | If this is the reason for the problem, the ''GenericEntityManagerImpl.merge()'' error can be found in the [[en:software:tim:logs|log]]. | ||
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+ | You also have to consider that changes to the [[en:software:tim:roles|roles]] need 24 hours to take effect. This could also lead to a user not being able to login although he could yesterday. \\ | ||
+ | To avoid the waiting time and grant the user access to the system immediately you can restart the system or correctly set the native-port Config in the [[en:software:tim:tim.properties|tim.properties file]]. | ||
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