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en:software:tim:faq_login [2019/01/23 11:24] Stefan Barth |
en:software:tim:faq_login [2019/10/28 20:19] (current) wikiadmin [Does the user have a unique E-Mail address:] |
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| ====== A User cannot log in/The theme is missing and the user cannot see his tasks, why?====== | ====== A User cannot log in/The theme is missing and the user cannot see his tasks, why?====== | ||
| - | In this entry the most common reasons and suggested solutions for problems when [[en:software:tim:login_screen|loggin into]] TIM are collected:\\ | + | In this entry the most common reasons and suggested solutions for problems when [[en:software:tim:login_screen|logging into]] TIM are collected:\\ |
| - | You can find solutions for problems like e.g.: A user cannot log in at all anymore; A user can log in, but the client looks different than usual and he cannot see his [[en:software:tim:tasks|tasks]]. A user got access to a specific [[:software:tim:client|client]], but cannot log into it. | + | You can find solutions for problems like e.g.: A user cannot log in at all anymore; A user can log in, but the client looks different than usual and he cannot see his [[en:software:tim:tasks|tasks]]. A user got access to a specific [[en:software:tim:client|client]], but cannot log into it. |
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| ===== Does the user have a unique E-Mail address: ===== | ===== Does the user have a unique E-Mail address: ===== | ||
| - | Is the user's E-Mail address unique or does another user have the same? This can easily bechecked in the [[en:software:dashboard:dashboard_documentation|dashboard]]! Alternitavely thisw can also be checked in the [[:en:software:tim:user_profile|userprofile ]] in the [[en:software:tim:administration_client|Administrationsclient]]. | + | Is the user's E-Mail address unique or does another user have the same? This can easily be checked in the [[:en:software:tim:user_profile|userprofile ]] in the [[en:software:tim:administration_client|Administrationsclient]]. |
| ===== Does the login occur in the correct client: ===== | ===== Does the login occur in the correct client: ===== | ||
| - | If the error message "Access not allowed for this user" is display, the user tries to log into a client, to which he does not have access(access depend on the [[:software:tim:roles|roles]]).This can also be seen in the exmaple below: A user with member role tries to log into the [[en:software:tim:client#differences_between_the_process-manager_client_and_the_process-manager_client_4g|Process Manager Client]]. | + | If the error message "Access not allowed for this user" is display, the user tries to log into a client, to which he does not have access(access depend on the [[en:software:tim:roles|roles]]).This can also be seen in the exmaple below: A user with member role tries to log into the [[en:software:tim:client#differences_between_the_process-manager_client_and_the_process-manager_client_4g|Process Manager Client]]. |
| {{:software:tim:role_member.png?nolink&500x428}}{{:software:tim:login_pm_wiki.png?nolink&419x270}}{{:software:tim:access_restricted.png?nolink&423x266}} | {{:software:tim:role_member.png?nolink&500x428}}{{:software:tim:login_pm_wiki.png?nolink&419x270}}{{:software:tim:access_restricted.png?nolink&423x266}} | ||
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| ===== Does the user have member rights? ===== | ===== Does the user have member rights? ===== | ||
| - | Does the affected user have the "member" [[:software:tim:administration_client|role]]? | + | Does the affected user have the "member" [[en:software:tim:roles|role]]? |
| {{:software:tim:member_role_missing_empty.png?nolink&358x156}} | {{:software:tim:member_role_missing_empty.png?nolink&358x156}} | ||
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| If this is the reason for the problem, the ''GenericEntityManagerImpl.merge()'' error can be found in the [[en:software:tim:logs|log]]. | If this is the reason for the problem, the ''GenericEntityManagerImpl.merge()'' error can be found in the [[en:software:tim:logs|log]]. | ||
| - | You also have to consider that changes to the [[:software:tim:roles|roles]] need 24 hours to take effect. This could also lead to a user not being able to login although he could yesterday. \\ | + | You also have to consider that changes to the [[en:software:tim:roles|roles]] need 24 hours to take effect. This could also lead to a user not being able to login although he could yesterday. \\ |
| - | To avoid the waiting time and grant the user access to the system immediately you can restart the system or correctly set the native-port Config in the [[:software:tim:tim.properties|tim.properties file]]. | + | To avoid the waiting time and grant the user access to the system immediately you can restart the system or correctly set the native-port Config in the [[en:software:tim:tim.properties|tim.properties file]]. |
en/software/tim/faq_login.1548242649.txt.gz · Last modified: 2019/01/23 11:24 by Stefan Barth
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